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Workplace RERC


State of the Science Conference
September 15-16, 2005

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Workplace Personal Assistance Services (PAS)

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Slides Index Slides 1-15 Slides 16-31 Slides 32-43

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  1. State Vocational Rehabilitation Program
  2. States Whose Vocational Rehabilitation Agencies Reported Highest PAS Usage in 2004 (R911)
  3. Center findings: JAN transactions tracking
  4. Center findings: Phone Interviews
  5. Phone Interviews
  6. Phone Interviews
  7. Requests for PAS
  8. Requesting WPPAS
  9. Responses to employee request
  10. Responses to employee request
  11. CCentralized or decentralized
  12. Maintaining PAS
  13. Arranging different types of PAS
  14. Arrangement Examples
  15. Employee Strategies for Arranging Personal Care
  16. Employee Strategies for Arranging Personal Care

Slide 16 of 43

State Vocational Rehabilitation Program

Individuals during JAN project interviews have reported that some state vocational rehabilitation programs have been providing PAS in the workplace by building these services into the agencies’ annual budget.


Slide 17 of 43

States Whose Vocational Rehabilitation Agencies Reported Highest PAS Usage in 2004 (R911)


Slide 18 of 43

Center findings: JAN transactions tracking

  • Added codes for PAS to JAN service data
  • 6,000 downloads of IDEA document explaining WPPAS
  • 300 inquiries from employers (123), people with disabilities (79), rehab professionals (33) and others
  • Increase from fall ‘03quarter of 65 calls to 128 calls in spring of ‘05.
  • Will track throughout the project

  • Slide 19 of 43

    Center findings: Phone Interviews

    21 Employers
  • 9 for-profit, 6 government, 6 non-profit
  • 15 had >1,000 employees
  • Represented 9 industries; no more than 4 interviewees were in any one industry
  • 9 had between 1 and 10% disabled employees, 7 more did not know how many

  • Slide 20 of 43

    Phone Interviews

  • 19 Employment Organizations
  • 3 for-profit, 4 government, 12 non-profit
  • 14 serve only people with a disability
  • 15 served regional employers, 13 served local employers, 13 served national employers
  • 14 served employers with >1,000 employees, 13 served employers with 101-999 employees, 14 served employers with 16- 99 employees, 10 served employers with 1-15 employees

  • Slide 21 of 43

    Phone Interviews

    20 PAS users
  • 11 males, 9 females
  • 7 were age 18-45, 12 age 46-64, 1 over 65
  • 11 live alone, 9 do not
  • 10 receive PAS payments from multiple sources, 8 receive from employer, 8 pay themselves

  • Slide 22 of 43

    Requests for PAS


    Slide 23 of 43

    Requesting WPPAS

  • Request from employee
  • Employers are limited in the ability to ask about need for accommodation as a part of interviewing or reviewing.

  • Slide 24 of 43

    Responses to employee request


    Slide 25 of 43

    Responses to employee request

    An organizational “diversity consultant” described the process: “An employee comes to me for an accommodation. I acquire what is needed. For example, in one case I billed VR. In other cases, I asked the tool shop to create the needed accommodation. In the case of people needing JAWS screen-reading software, I purchased it.”


    Slide 26 of 43

    Centralized or decentralized


    Slide 27 of 43

    Maintaining PAS


    Slide 28 of 43

    Arranging different types of PAS


    Slide 29 of 43

    Arrangement Examples


    Slide 30 of 43

    Employee Strategies for Arranging Personal Care


    Slide 31 of 43

    Employee Strategies for Arranging Personal Care

  • Family member (sister) provides care and secretarial work (arranged with employer)
  • Works at home and husband provides accommodations (unpaid)


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